Pets Drug Mart Reviews
Pets Drug Mart has an overall rating of 4.1 based on 89 reviews. Customer feedback on Pets Drug Mart is mixed: Pets Drug Mart reviewers highlight positive aspects like wide selection of pet products, competitive pricing, fast shipping, and excellent customer service, which strongly appeal to pet owners looking for affordable and convenient pet supplies. However, Pets Drug Mart is often criticized for its limited availability of some brands, occasional shipping delays, website navigation issues, and customer service response times.
89 reviews
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All Pets Drug Mart Reviews (89)
MelanieEvans
May 23, 2026
"Cold meds showed up cold, which was a relief"
I ordered my dog’s refrigerated meds and felt a little nervous about having something like that shipped. I don’t totally love the idea of meds sitting in transit, but they packed it with ice packs and it was still nice and cold when I opened the box. The box itself wasn’t beat up or anything either. Overall it was easy and reassuring, even if I still feel a tiny bit weird about ordering cold meds online. I’d order again.
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rose.Morrow
May 15, 2026
"Kept Me Updated"
I appreciated that they emailed me right away about the backorder, so I wasn’t left wondering what was going on. For me, that made the whole thing feel stress-free.
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SaraOrlando_42
May 13, 2026
"Reliable delivery every time"
I’ve ordered from petsdrugmart.ca a few times now, i feel good about sticking with them. When it comes to my dog’s meds, I don’t really want to gamble with random delays or packages going missing, so dependable delivery matters to me. So far, everything has shown up when expected, and the tracking has been simple enough to follow. It just makes the whole process a lot less stressful, and that’s reason enough for me to keep ordering from them
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Charles_carter78
April 27, 2026
"Convenient, but I’m not totally sure it was worth it"
I’ve been using Pets Drug Mart mostly for refills, and it’s been okay overall. I do like that I don’t have to start from scratch every time, and I can usually find my pet’s meds quickly. That said, the refill page feels a little clunky sometimes, and I’ve had to double check whether my order actually went through, which made me second-guess using it. Shipping was slower than I expected once too, so I had a bit of buyer’s remorse after placing the order. It’s convenient, but not completely smooth. I’d probably give it 3 stars for now.
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GONSALVES
April 21, 2026
"Refund finally showed up"
The refund came through, so I’ll give them credit for that. It wasn’t exactly the fastest or smoothest process I’ve ever dealt with, but hey, at least they managed to get the important part right in the end.
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Kathryn_wilder99
April 15, 2026
"I ordered from petsdrugmart i was expecting…"
I ordered from Pets Drug Mart i was expecting to sit around waiting for updates like I usually do with online orders, which always drives me crazy. But this was processed faster than I thought, and the updates came through quickly. It was nice not having to wonder what was going on the whole time. Overall, really happy with how easy and smooth it was.
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asley-Llewellyn
April 13, 2026
"My order went through without any real issues…"
My order went through without any real issues, but the tracking was frustrating. For a couple days it only said the label had been created, so I wasn’t sure if the pet meds had even shipped yet. On top of that, having to deal with repeated verification was annoying and felt like overkill. The package did arrive eventually and everything was fine, but I really wish the tracking updates were clearer, especially for something important like pet medication...
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James-west
April 09, 2026
"Billing Was Clear and Accurate"
ordering my dog’s meds was straightforward. The total matched exactly what I saw at checkout, and the shipping fee was clearly shown too. The receipt email took a little while to come through, but overall the billing was accurate and I didn’t have any surprises.
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tyree1983
April 09, 2026
"Easy checkout and worth using"
The checkout process was smooth, and I found what I needed quickly. I appreciated that the shipping cost showed up before I paid because that feels fair and straightforward. The only downside was the payment page taking a bit longer to load, but overall it was a good experience.
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Laurel_bonds80
April 08, 2026
"A Little Delay, But They Came Through"
My order took longer than expected, and I did have to email them twice, which was a little frustrating. But to their credit, they responded, sorted everything out, and my meds arrived a few days later. It wasn’t a perfect experience, but I really appreciated that they made it right in the end!
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Octavia_sanchez79
March 26, 2026
"They did keep me updated, so…"
They did keep me updated, so I’ll give them that, communication was fine overall. But the order took longer than I expected, which was frustrating. In the end, everything turned out okay, but the waiting around was definitely a bit of a pain
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DorisHardy
March 24, 2026
"I got the same meds my…"
I got the same meds my local vet offers for a better price, so I can’t really complain there. Shipping did take a little longer than I expected, which I’m kind of blaming on the carrier, but overall I’m happy with the order...
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KOLB
February 26, 2026
"Saved a bit, but not amazing"
I ordered from petsdrugmart.ca after finding a coupon, and it did take a little off my total. The savings were nice, but once shipping and everything was added, it wasn’t as much of a deal as I’d hoped. A few promo codes I tried didn’t work either, which was frustrating. Overall, I’m glad I saved something, but I wouldn’t say it was a huge bargain. I’d probably check the site again if I need pet meds, but only if I can find a better discount.
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Gordon-dew
February 26, 2026
"Super easy checkout"
The checkout was really simple, like I just went through it without having to stop and figure anything out. Paid by card and it felt secure the whole time, which is always something I kind of notice. And yeah, no random issues afterward or weird follow-up problems, so overall it was just smooth and stress-free.
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ida-Green
February 22, 2026
"Got Help Fast"
I called them and got help in maybe a couple of minutes. It was quick and straightforward, which I appreciated.
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Lloyd_wilson99
February 04, 2026
"Reliable every month"
My dog’s meds show up right on schedule every month, and I’ve never had to follow up or chase anything down. It’s one of those things that just works, which I really appreciate
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lyle-Clawson
February 03, 2026
"Everything was fine"
Everything arrived as expected, and I didn’t have any issues. Happy with it overall
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Robert.penix
February 03, 2026
"I got help really quickly, which was…"
I got help really quickly, which was such a relief. Everything was straightforward and easy, so I’d definitely recommend giving them a try if you need fast support...
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james1998
January 29, 2026
"My order got stuck at customs…"
My order got stuck at customs for a few extra days, which was kind of annoying, but Pets Drug Mart was really good about keeping me updated. The package arrived just fine in the end, and the price was still worth it.
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DALE
January 28, 2026
"Honestly, it was easier than I expected"
I needed to update my account info and change a few things for my pet’s meds, and I was kind of expecting it to be a hassle. But, annoyingly enough, it was actually straightforward. I found what I needed without clicking around forever, and when I had a small question, they got back to me fairly quickly. I can’t really complain, it made ordering a lot easier for me.
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